Privacy Policy for Nekudos Technology WhatsApp Application

Privacy Policy for Nekudos Technology WhatsApp Application

Effective Date: [May 2026]

Nekudos Technology (“we,” “us,” or “our”) operates this WhatsApp Business application to communicate with our users, customers, and partners. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through WhatsApp.

1. Information We Collect

When you send a message to us via WhatsApp, we may collect and process the following information:

  • Profile Information: Your WhatsApp phone number, profile name, and profile picture (depending on your privacy settings).
  • Message Content: The text, images, documents, or other media you send to us during our conversation.
  • Technical Data: Metadata associated with your messages, such as the date and time of the interaction.

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes, including:

  • Responding to your inquiries, support requests, or technical questions.
  • Providing automated assistance or processing workflows initiated by you.
  • Sending important updates, notifications, or services you have requested.
  • Improving our internal communication systems and automated services.

3. Data Sharing and Third Parties

We value your privacy and do not sell, trade, or rent your personal data to third parties. Your data is only shared under the following conditions:

  • Meta (WhatsApp): Since this service runs on the WhatsApp platform, your interactions are also subject to Meta’s WhatsApp Business Privacy Policy.
  • Service Providers: Trusted cloud infrastructure or backend providers who assist us in operating our system, under strict data protection agreements.
  • Legal Obligations: If required by law, regulation, or legal authorities.

4. Data Security & Retention

We implement appropriate technical and organizational measures to protect your communication data from unauthorized access, alteration, or disclosure. We retain your chat data only for as long as necessary to fulfill the purposes outlined in this policy or as required by corporate compliance.

5. Your Rights and Choices

  • Opt-Out: You can stop receiving automated messages from us at any time by replying with the word “STOP” or by using the built-in “Block” feature on WhatsApp.
  • Data Access & Deletion: You have the right to request a copy of the information we hold about you or ask for its permanent deletion by contacting us through our official channels.

6. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at: